{"id":741428,"date":"2026-07-02T08:00:00","date_gmt":"2026-07-02T06:00:00","guid":{"rendered":"https:\/\/podcast.rs\/ai-i-korisnicka-podrska-da-li-call-centri-odlaze-u-istoriju\/"},"modified":"2026-07-02T08:00:00","modified_gmt":"2026-07-02T06:00:00","slug":"ai-i-korisnicka-podrska-da-li-call-centri-odlaze-u-istoriju","status":"publish","type":"post","link":"https:\/\/podcast.rs\/en\/ai-i-korisnicka-podrska-da-li-call-centri-odlaze-u-istoriju\/","title":{"rendered":"AI i korisni\u010dka podr\u0161ka: da li call centri odlaze u istoriju?"},"content":{"rendered":"<p>\ud83c\udfa7 AI i korisni\u010dka podr\u0161ka: da li call centri odlaze u istoriju? | TeleSrbija podcast \ud83c\udfa7   <\/p>\n<p>Da li ste primetili da je sve te\u017ee do\u0107i do operatora kada pozovete korisni\u010dku podr\u0161ku? Umesto razgovora sa \u010dovekom, sve \u010de\u0161\u0107e nas do\u010dekuju chatbotovi, glasovni asistenti i sistemi zasnovani na ve\u0161ta\u010dkoj inteligenciji. Ali da li oni zaista re\u0161avaju na\u0161e probleme ili samo dodaju jo\u0161 jedan korak do odgovora?  <\/p>\n<p>U novoj epizodi TeleSrbija podkasta govorimo o tome kako je AI promenio korisni\u010dku podr\u0161ku u telko industriji, koje poslove danas ve\u0107 obavlja umesto ljudi, za\u0161to operatori sve vi\u0161e ula\u017eu u ovu tehnologiju i da li \u0107e klasi\u010dni call centri jednog dana potpuno nestati.   <\/p>\n<p>Razgovaramo i o tome gde ve\u0161ta\u010dka inteligencija briljira, a u kojim situacijama ljudski razgovor i dalje nema zamenu, kao i o tome kako bi korisni\u010dka podr\u0161ka mogla da izgleda za pet ili deset godina.<\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83c\udfa7 AI i korisni\u010dka podr\u0161ka: da li call centri odlaze u istoriju? | TeleSrbija podcast \ud83c\udfa7 Da li ste primetili da je sve te\u017ee do\u0107i do operatora kada pozovete korisni\u010dku podr\u0161ku? Umesto razgovora sa \u010dovekom, sve \u010de\u0161\u0107e nas do\u010dekuju chatbotovi, glasovni asistenti i sistemi zasnovani na ve\u0161ta\u010dkoj inteligenciji. Ali da li oni zaista re\u0161avaju na\u0161e&#8230;<\/p>","protected":false},"author":4,"featured_media":113407,"comment_status":"","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[611],"tags":[],"class_list":["post-741428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telesrbija"],"_links":{"self":[{"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/posts\/741428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/comments?post=741428"}],"version-history":[{"count":0,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/posts\/741428\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/media\/113407"}],"wp:attachment":[{"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/media?parent=741428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/categories?post=741428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/podcast.rs\/en\/wp-json\/wp\/v2\/tags?post=741428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}